Shipping Policy

At Pinecone Technology Limited, we prioritize fast, secure, and reliable delivery of your mining hardware. Please review the following Shipping Policy carefully before placing your order.

1. Order Processing

📦Processing Time
  • Orders are typically processed and prepared for shipment within 1–2 business days after your cryptocurrency payment is fully confirmed on the blockchain.
  • For bulk orders, high-volume purchases, or during peak demand periods, processing may extend to 2–4 business days.
⏱️ Shipping Priority
  • Orders are fulfilled on a first-confirmed-payment, first-served basis.
  • Delayed or unconfirmed payments may be queued to the next available processing batch to maintain fairness and efficiency.

2. Shipping Methods & Delivery Estimates

We partner with leading international carriers to provide secure, fully trackable, and timely worldwide delivery of your high-value mining equipment.

  • Shipping Date: We arrange shipment within 7 working days after order processing is complete.
  • Processing Times: Standard orders are typically processed in 1–2 business days, while bulk orders may take 2–4 business days.
  • Estimated Delivery: Times begin once the order has shipped and are approximate.
Shipping Method Order Processing Bulk Order Processing Estimated Delivery
DHL 1–2 days 2–4 days 5–7 business days
UPS 1–2 days 2–4 days 5–7 business days
FedEx 1–2 days 2–4 days 5–7 business days
Other Trusted Carriers 1–2 days 2–4 days 5–8 business days

📍 Delivery times are estimates and may vary due to logistics volume, customs clearance, local postal services, or unforeseen delays.

📦 Included Services

  • Full tracking
  • Insurance coverage
  • Secure packaging designed for sensitive mining equipment

3. Shipping Costs

  • Shipping fees are included in the listed price of your miner unless otherwise stated at checkout.
  • Customers are responsible for any applicable import duties, VAT/GST, customs clearance fees, or local regulatory charges. These fees are not included in the miner price and vary by country.
  • Pinecone is not responsible for customs delays, duties, taxes, or holds imposed by local authorities.

4. Delivery Duty Paid (DDP) Services

In select countries, Delivery Duty Paid (DDP) service may be available, covering customs duties, taxes, and fees in the delivery price.

  • If you require DDP service, please arrange this before purchase by contacting support at [email protected].
  • DDP availability depends on local carrier support and destination country regulations.

5. Tracking Your Shipment

After your order is dispatched, you will receive:

  • A tracking code via email
  • Instructions to track your shipment directly with the carrier

You can monitor your package status from pickup to final delivery.

6. Shipping Restrictions & Personal Pickup

Pinecone Miner does not offer personal pickup at any warehouse or facility. This policy ensures:

  • Maximum security of high-value inventory
  • Standardized packaging and inspection
  • Full carrier insurance and tracking coverage

7. Lost or Damaged Shipments

If your shipment is lost or arrives with visible damage, you should:

  1. Inspect the package immediately upon delivery
  2. Notify the carrier and Pinecone support within 10 days of delivery

Pinecone Miner will assist with claims for damaged or lost shipments when processed through insured carriers.

8. Cryptocurrency Payment Terms

Payment Requirements

  • Full payment in cryptocurrency is required before orders are processed.
  • Confirmation is typically received within one hour depending on network conditions.

Price Display & Volatility

  • All prices are listed in USD and include shipping.
  • Due to cryptocurrency price fluctuations, the exact amount to be paid in crypto will be finalized at checkout.

9. Contact Support

For questions regarding shipping timelines, customs support, DDP service, carriers, or tracking issues:

📧 [email protected]

Our team is here to help ensure your order arrives safely and on time.